Biltong Warehouse

Spicing up a traditional operation

Handling more while doing less. Biltong Warehouse, a proudly South African manufacturer and distributor, has been supplying premium biltong across the Western, Northern, and Eastern Cape for over a decade. What started as a family-run operation worked but the manual admin behind it slowed everything down. Facing increasing order volumes, manual admin, and costly mistakes, they realised they needed to modernise.

The goal?
Automate ordering, eliminate errors, and gain real-time visibility — without losing the soul of their traditional business.

Order accuracy,
turned up

Before digitisation, Biltong Warehouse handled orders by phone, handwritten notes, and admin staff retyping everything - a recipe for errors. Incorrect product selections, delays, and time lost digging through physical files became the norm, creating bottlenecks that restricted growth. Now, with the Shapeshift-built web app, orders flow directly from reps and clients into the system. They sync straight to picking and packing, reliably and quickly.

KEY IMPACT:

Massive reduction in order errors
Faster end-to-end order flow
More reliable fulfilment
Happier customers

Real-time control,
real results

Batch codes, stock levels, and order statuses are now visible in real time - showing what’s selling, which products are slow movers, and whether retailers are trending up or down. No more hunting through paper files With the new digital workflow, the team drastically reduced admin time. What once took minutes now takes seconds, freeing up management to focus on production, customer relationships, and planning instead of paperwork. This heightened visibility lets the team act fast, keep tight control over production, and ensure smooth dispatch, even during busy times.

It used to take five to ten minutes to find a batch code in a file, now it takes ten seconds," "Previously, our management team spent most of their day just processing orders. Now, they can actually focus on the business — production, customers, planning — instead of chasing paperwork.”

The impact

Order errors dropped significantly thanks to automation.
Admin time cut dramatically. Searching for orders went from 5 to 10 minutes to just seconds.
Zero training needed - customers adopted the system instantly.
Higher efficiency - same-day dispatch keeping things moving.
Real-time insights enabling faster, smarter decisions.

What our client said

A Future-Focused Investment in Efficiency

We chose Shapeshift because they understood our business before they started building. Not just giving us what we wanted but figuring out what we needed. They didn’t just give us software, they gave us confidence in our process. Shapeshift challenged how we worked and made it better than what we even imagined.

Gavin Wiggins

GROWING THE OUBAAS BRAND
With operations running smoothly, the next chapter is all about expansion. Biltong Warehouse is preparing to scale its consumer brand, Oubaas Biltong, with the goal of reaching customers across every province in South Africa.

Ready to grow your business?

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